Returns Policy
At SOS Exteriors, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help. Please review our returns policy below:
Return Eligibility
Items must be returned within 30 days of the purchase date.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all accessories and manuals included.
Custom or made-to-order products are non-refundable, unless defective or damaged upon arrival.
Non-Returnable Items
Gift cards
Sale or clearance items
Services already rendered or installed products
Return Process
Contact us at info@sos-exteriors.ca with your order number and reason for return.
Once approved, we will provide return instructions and a return address.
You are responsible for the shipping cost of returning the item unless the return is due to our error (e.g., wrong item sent or defective product).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original method of payment.
Shipping charges are non-refundable.
